MidAmerican Energy ranks highest
MidAmerican Energy Co.’s customers have again given high marks to the company for excellent customer satisfaction.
J.D. Power and Associates announced the results of its 2013 Electric Utility Residential Customer Satisfaction Study and for the sixth consecutive year, Mid-American Energy ranked highest in the Midwest Region-Large Segment for overall customer satisfaction.
“It is gratifying that customers have confidence in our employees’ performance and recognize our dedication to delivering great customer service,” said Terry Ousley, vice president, customer satisfaction, MidAmerican Energy Co. “Whether customers are concerned about service restoration, payment options, or energy efficiency tips and rebate programs, our team listens closely and responds in a friendly, helpful manner.”
The J.D. Power and Associates study evaluated 126 of the largest electric utilities in the U.S. for overall residential customer satisfaction based on performance in the areas of power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.
“We would like to thank our employees for their continued dedication to providing exceptional customer service. We are proud of our dedicated staff whether they are performing routine maintenance, restoring electrical service during an outage, operating power plants, handling customer calls, or providing support services; every employee works to exceed our customers’ expectations in every interaction,” Ousley said.
Results of the study are based on responses from more than 102,734 online interviews conducted with residential utility customers between July 2012 and May 2013.
In 2013, residential customer satisfaction with electric utility companies averaged 639 on a 1,000-point scale. MidAmerican Energy’s score was 671.
“Providing outstanding customer service is one of MidAmerican Energy’s key business principles, along with employee commitment, environmental respect, regulatory integrity, financial strength and operational excellence,” Ousley said.
About MidAmerican Energy Co.
MidAmerican Energy Co., Iowa’s largest energy company, provides electric service to 734,000 customers and natural gas service to 714,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines.